Who we are
Cherry Window Cleaning is a residential exterior-cleaning business serving Exeter, Exmouth, Torquay and surrounding Devon areas. Until our dedicated email and registered business details are published, privacy requests can be made through the contact page.
Information we collect
When you request a quote or contact us, we may collect your name, telephone number, requested services, property or access details, preferred cleaning frequency, referral source and any message you choose to provide.
If you become a customer, we may also keep your service address, agreed prices, visit history, communications and payment administration records.
How we use it
- To respond to enquiries and provide quotes.
- To arrange, deliver and manage cleaning services.
- To send visit reminders and service updates.
- To keep appropriate business, insurance, accounting and legal records.
- To improve our customer service and understand how people find us.
Our lawful reasons
We process information where it is necessary to take steps at your request before entering a contract, to perform a service contract, to meet legal obligations, or for legitimate business interests such as managing enquiries and improving our service. We will ask for consent where consent is required.
Form and service providers
Website quote requests are transmitted using Formspree, which processes the information submitted through the form on our behalf. Other trusted providers may support hosting, communications, scheduling, accounting or payments. They receive only the information needed for their role and must handle it appropriately.
How long we keep information
We keep enquiry information only as long as reasonably needed to respond and follow up. Customer and transaction records may be retained longer where necessary for service history, accounting, tax, insurance or legal purposes.
Your rights
- Ask for a copy of your personal information.
- Ask us to correct inaccurate information.
- Ask for deletion or restriction where applicable.
- Object to certain processing.
- Withdraw consent where processing is based on consent.
- Raise a concern with the UK Information Commissioner's Office at ico.org.uk.
Security and updates
We take reasonable steps to keep personal information secure and limit access to people and providers who need it. We may update this policy as the business or website changes; the latest version will always appear on this page.